Close, but not quite...

Today, MSN is featuring an article entitled "The Customer Service Hall of Shame" in which they reveal the results of some user polls as to who has the worst customer service. As would be expected, my old foe Verizon scored on their list. However, I was quite surprised as to how low it scored. The results were:

Hall of Shame
Sprint ~ 40%
Bank of America ~ 30%
Comcast ~ 30%
Time Warner Cable ~ 29%
AT&T ~ 26%
Citibank ~ 24%
Wal-Mart ~ 23%
Verizon ~ 22%
Wells Fargo ~ 21%
DirecTV ~ 20%

Dishonorable Mention
Dell ~ 19%
Circuit City ~ 19%
Best Buy ~ 14%
Home Depot ~ 13%
Sears ~ 12%
Macy's ~ 10%

Now, while I'll agree that Citi deserved a higher spot on this list, judging by the fact that the whole company in essentially a highly organized scam, I don't understand how Verizon lost to Wal-Mart and AT&T. I realize there are a lot of people who hate Wal-Mart for no other reason than Wal-Mart is better at business than their businesses. I realize that AT&T scares a lot of people with their size. However, both of these companies have always provided excellent service and decent customer service. Verizon gives crap service and crap customer service.

Also, Wells Fargo should have been waaaay higher on the list. They are nearly as bad as Citi. In addition, I don't grasp the Dell haters. I have dealt extensively with Dell's customer service, and I haven't really had any problems at all with them.

One glaring omission from the list was PeoplePC. How were they left off? From my experience, they are one of the most poorly run companies I've seen, and their customer service is via a 900 number. How in the blue holy hell did they not make this list? Anyway, take all this for what you will, and feel free to complain about companies here if you'd like. There's no reason I should be the only one doing it.

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Big Cray: Accept No Substitute