Cray's Tech Journal: You have GOT to be kidding me!

This has to be a joke, right? Of all things PeoplePC could get an award for, they're getting an award for customer satisfaction? This is the company that has a 900 number for tech support! This is the company that requires its users to utilize a highly flawed dialer instead of DUN. This dialer will dial-up to long distance numbers without a second thought, leaving its customers with insane phone bills. This cannot be! I had to look into this further. After a quick Google search, I had discovered the awful truth: This very well can be!

As is detailed at J.D. Power and Associates' own site, they handed this honor over to PeoplePC back in September. How could they have won this honor when I get tons of hits daily from Google searches for "PeoplePC frequent disconnects" and the like due to an article I wrote about them months ago? PeoplePC ranking highly in customer service goes against everything many experienced techs like myself have dealt with on the ground. When I read the article, however, I discovered exactly why PeoplePC was able to win:

PeoplePC receives the highest ratings from customers in four factors: cost of service, billing, e-mail services, and offerings and promotions.

The only actual service they were judged upon was email! It doesn't take into account whether or not the user can ever actually connect to the internet successfully, be helped by the tech support, or afford a phone bill after PeoplePC's "Smart Dialer" has been dialing to 400 miles away.
This honor means absolutely nothing! It is not an award for customer service. It's an award for cheap service. J.D. Power and Associates, you have lost every shred of what little credibility I was willing to lend you. You are completely and utterly incompetent. Have every member of your staff get rid of their current internet connection and replace it with PeoplePC for six months. Then, I believe you would be ready to rate them accurately.
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Big Cray: Accept No Substitute